Being an eBay user, do you know how to cancel order on eBay? You can cancel your eBay order and get your money back only if you act quickly! In today’s post, I’ll teach you how to cancel order on eBay in different ways. Make sure you also check out the refund procedure.
How To Cancel Order On eBay?
There are two ways to learn how to cancel order on eBay.
- Cancel Order On eBay Before Shipping
- Cancel Order On eBay After Shipping
The easiest way to cancel an order on eBay is by sending a cancellation request before shipping. Let’s first learn how to cancel order on eBay before the product is shipped.
- Cancel Order On eBay Before Shipping: For Buyers
You can follow these steps to learn eBay cancel order steps for buyers.
- First, get logged into your eBay account.
- Navigate to the top right corner to select the My eBay option.
- From the drop-down menu, select Purchase History.
- Here, scroll to find the eBay order you wish to cancel.
- Next to your order, select the More Actions menu.
- Then, select the Cancel this order option.
- You must follow all on-screen instructions to submit your cancellation request.
Once your cancellation request is sent to the seller, you need to wait for the response for a few days. Within three calendar days, the seller will either accept or reject your request. A confirmation mail will be sent to your mail ID.
Thus, this method works well when you want to cancel your eBay order that was made within the last hour (60 minutes)! Always remember your eBay order will only be cancelled when the seller agrees to cancel the order.
Do not worry, if you failed to cancel an order you made an hour ago. You can still cancel your eBay order by contacting them.
Keep reading further to learn more about how to cancel order on eBay.
Also Read : How Old Do You Have To Be To Sell On eBay? Basic eBay Rules
Cancel Order On eBay After Shipping: For Buyers
Many times people cancel orders after the product is shipped. Follow these steps to cancel your eBay order process.
- First, get logged into your eBay account.
- Navigate to the top right corner to select the My eBay option.
- From the drop-down menu, select Purchase History.
- Here, scroll to find the eBay order you wish to cancel.
- Next to your order, select the More Actions menu.
- Then, select the Contact Seller sub-menu.
- Click on the Request to cancel this order option.
- Here, select Contact the seller.
- Type a short message explaining why you want to cancel the order.
- Once you are done, click on the Send button.
Now, you’ve to wait for at least 3 calendar days for the seller to respond to your cancellation request.
If the seller still declines or doesn’t respond to your cancelation request, you have to wait till the item arrives and then send a return request.
Remember that you cannot cancel an order if you’ve already reported that the item didn’t arrive on time or sent a return request.
You can now keep on reading to learn how to cancel order on eBay for sellers.
Also Read : How To Sell Shoes On eBay? Step-by-Step Guide
eBay Cancel Order Guide: For Sellers
A seller also has the right to cancel the buyer’s eBay order. By using the following two ways, a seller can cancel the order:
- Before Shipping the Item
- After Shipping the Item
Being a seller on eBay, canceling the order before shipping the item is the easiest way to cancel any eBay order. So, let’s first learn how to cancel order on eBay before shipping the item.
- Cancel eBay Order Before Shipping The Item
You can follow these eBay seller cancel order steps.
- First, get logged into your eBay account.
- Navigate to the top right corner to select the My eBay option.
- From the Selling menu, select Sold items.
- Scroll down to find the order you want to cancel.
- Once of find the order, click on More Actions.
- Here, select the Cancel Order option.
- From the list of reasons, choose a reason for canceling the order.
- Now, click on the Confirm option.
Once you’ve cancelled the order, the buyer will be informed about the cancellation and receive the refund. You can keep on reading further to learn how to cancel order on eBay when the item is shipped.
- Cancel eBay Order After Shipping the Item
Sometimes, a buyer fails to pay the order. In this case, a seller can cancel the order only after 4 calendar days.
Many times a buyer also requests to cancel the order. In this case, you have only 3 days to accept their cancel request. If you fail to respond within three days, the buyer’s cancellation request will be closed automatically.
When the buyer has previously paid the order, you have to either fulfill their order or give a full refund to them. Now that you know how to cancel order on eBay, let’s learn their refund procedure.
How To Get A Refund On Cancelled eBay Order?
After learning how to cancel order on eBay, you can follow these steps to get a refund on your cancelled eBay order.
- First, get logged into your eBay account.
- Navigate to the top right corner to select the My eBay option.
- From the drop-down menu, select Purchase History.
- Here, scroll to find the eBay order you wish to return.
- Send a return request to the seller.
- Now, the seller will take 3 calendar days to respond to your return request.
- Send back the item when your return request is accepted.
Sellers will immediately refund your money once they get the item back. Sometimes, you have to wait for at least 2 business days to get your refund. Remember that you’ll get the refunds by the original payment method.
Finale
In the above post, I’ve briefly explained how to cancel order on eBay in different ways. Buyers can send an order cancelation request but only sellers can cancel an order on eBay. It’s not a difficult task to cancel an order on eBay. You can cancel your eBay order within an hour after purchase by visiting eBay’s Purchase History section. Otherwise, you have to contact the seller to cancel your order that was placed an hour ago.
FAQ
How To Close A Return Request?
You can follow these steps to close your return request.
- On your eBay account, go to the Purchase History section.
- Click on More Actions and select See Request Details.
- Here, click on Close Your Request.
- From the drop-down menu, select the reason why you want to close the return request.
- Lastly, click on Confirm.
When To Take Help From eBay?
You can ask for help from eBay when you have the following issues.
- The seller fails to respond to your return request after 3 calendar days.
- The seller has accepted your return request but didn’t give you the return shipping label.
- You’ve not got your refund even after returning the item to the seller.
When Can I Cancel An eBay Order As A Seller?
As a seller, you can cancel an eBay order when the item is out of stock, an incorrect shipping address is given by the buyer, the buyer fails to pay for the order, or the buyer sends a cancellation request.
Can An eBay Seller Refuse To Cancel The Order?
Yes, an eBay seller can refuse to cancel the order when the order is already shipped. You’ve to wait until you receive the item, return back the item to the seller, and ask for a refund.
